Terms of service & client policies

By placing an order, paying an invoice, or using mjfird.com, you agree to these terms. They apply to every direct order with FiRD Creative Studio, operated by Mohammad Jamaluddin Firdaus (“M.J Fird”, “I”, “me”) in Semarang, Indonesia.

• Which terms win: a signed contract or quotation for your project comes first, then any terms on a specific service page, then this page.
• Platform orders: orders placed on third-party platforms such as VGen follow that platform's terms.
• Changes: I may update these terms. The version published on the day you place your order applies to that order.
• Age: you must be 18 or older to order, or have a parent or guardian place the order for you. Mature content is only for clients aged 18+.

These terms cover four kinds of work. Each order states which one it is.

Website projects always have their own written quotation covering scope, hosting, domain renewals and maintenance. Where that quotation is silent, these terms apply.

An order is confirmed only when I accept your request and your first payment is received. Submitting a request is free and does not reserve a slot.

1. Request. Pick a service, package and add-ons on mjfird.com, or contact me by email or on the Fird Studio Discord. The price shown is an estimate.
2. Review. I reply within 2 working days to accept, ask questions, or decline. I may decline any request without giving a reason.
3. Quotation. I send the final price, scope, number of revisions and estimated delivery. A quotation is valid for 14 days.
4. Payment. You pay the invoice (see section 4). Your slot is reserved once payment clears.
5. Brief. You confirm the brief: references, intended use, size, deadline. Work starts within 7 days of payment unless we agree another date.
6. Sketch → approval → render. I share watermarked progress at each stage for your feedback (see section 5).
7. Delivery. Final files are sent once everything is paid.

What goes in the quotation is what you get. Anything added later, such as an extra character, a background or a new format, is a change of scope and is quoted separately.

No work starts before the first payment. The payment schedule depends on the order total.

• Currency: international clients pay in USD; Indonesian clients may pay in IDR. The invoice states one currency.
• Methods: PayPal invoice or payment link for USD; bank transfer for IDR. Other methods only by written agreement.
• Fees: transfer and conversion fees are paid by the client, so I receive the invoiced amount in full.
• Late payment: if a milestone payment is more than 7 days late, work pauses. After 30 days the order may be cancelled under section 7.
• Price changes: prices on the site can change at any time. Your quoted price is locked once you pay.
• Rush orders: delivery faster than the standard estimate costs an extra 30–50%, only if my schedule allows.
• Chargebacks: opening a payment dispute without contacting me first ends the order and cancels any license to the work.

Each package includes a set number of free revisions, stated in the quotation. Big changes are cheapest at the sketch stage, so that is where most feedback should go.

• One revision = one message listing all changes for that stage. Changes sent across several messages count as several rounds.
• Major changes after the sketch is approved (new pose, new character design, new composition) are charged as extra work or a new sketch.
• Extra rounds cost 10–25% of the base price each, depending on size, and I tell you the price before starting.
• Approval: saying “approved”, “looks good”, or moving to the next stage counts as approval of that stage.

The delivery estimate in your quotation counts working days (Monday to Friday, Western Indonesia Time, excluding Indonesian public holidays). It starts when payment clears and the brief is complete.

• Typical estimates: 7–21 working days for illustration, 5–14 for design, per quotation for websites. These are estimates, not guarantees, unless the quotation names a fixed deadline.
• Your feedback time: please reply to each progress check within 7 days. The clock pauses while I wait for you.
• No response: after 14 days without a reply I may treat the stage as approved and continue. After 60 days the order closes; payments for stages already done are not refunded.
• My delays: if I will miss a date, I tell you before it passes. If I am more than 14 days late without your agreement, you may cancel and get back the unfinished portion of your payment.
• Files: high-resolution PNG or JPG, plus print formats where needed (CMYK PDF, 300 dpi). Design orders include the vector or source files listed in the quotation.
• Not included unless bought as an add-on: layered source files (PSD, CLIP), time-lapse or process videos, raw sketches, extra sizes or crops.
• Watermarks: all progress images are watermarked and low resolution. Clean files are released after full payment.
• Keep your files: download and back up your files on delivery. I keep copies for 6 months but cannot promise long-term storage.

The more work is done, the less can be refunded. Refunds are counted from the full order price and sent back by the original payment method, less any transfer fees.

• If I cancel for any reason other than your breach of these terms, you get back everything you paid for work not yet delivered.
• If I cancel because of your breach (abuse, non-payment, a content policy violation, a chargeback), no refund is due for work already done.
• Ready-made items (YCH slots, emote bases) can be refunded only before I start customizing them.
• Websites: domain and hosting costs already paid to third parties are not refundable.
• Not a reason for a refund: a change of mind about a stage you already approved, or dislike of a style that matches my portfolio.
• How to cancel once work has started: message me on your order or email info@mjfird.com. Refunds are sent within 14 days.

For illustration, I keep the copyright and you get a license to use the work. For design work made for your business, the copyright is yours after full payment. No rights pass to you until the order is paid in full.

Rights I keep, unless we agree otherwise in writing:

• Showing the work in my portfolio, social media, website and print portfolio, credited to you if you wish.
• Sharing process images and using the piece in promotional material for my services.
• For confidential projects, a non-disclosure agreement or a delayed posting date can be added, usually for an extra fee.

Rules for all licenses:

• Credit: please credit “Art by M.J Fird” or @m.j.fird when you post the work.
• No AI use: you may not use the work to train, fine-tune or prompt AI models, or to make AI variations of it.
• No NFTs or tokens without a commercial license that names them.
• Don't remove my signature or claim the work as your own.
• Fan art of characters owned by others (for example Pokémon or Magic: The Gathering) is for personal use only. I cannot sell a commercial license to a character I don't own.
• MTG alters and custom cards are for casual play and display. They are not official cards and must not be sold as such.

I decide what I draw. I may decline or stop any order that breaks this policy; if I stop one, section 7 applies.

For mature orders I may ask you to confirm your age. Mature work is never shown in my public portfolio without your permission.

For clients who need art or design every month, I offer retainers with a fixed monthly fee, a priority slot in my queue, and a lower rate than one-off orders. Every retainer has its own signed agreement; this section sets the defaults.

• Term: 12 months is standard. 6-month terms are possible at a smaller discount.
• What's included: a fixed monthly quota, counted either in pieces (for example 2 full illustrations or 6 social graphics) or in hours.
• Rate: 10–20% below my one-off prices, depending on term and volume.
• Billing: invoiced at the start of each month, paid by the 5th. Work for that month starts once paid.
• Unused quota: rolls over for one month only, then expires.
• Extra work: anything above the quota is billed at the retainer rate.
• Turnaround: retainer work is scheduled ahead of one-off orders. Exact delivery times are set in the agreement.
• Rights: each piece follows section 8 unless the agreement grants commercial use for all work, which is common for brand retainers.
• Ending early: either side may end the contract with 30 days' written notice. If the client ends a 12-month contract before month 6, a fee equal to one month's retainer applies.
• Changes: changes to scope or rate are made in a written addendum signed by both sides.

A clear brief and quick feedback are the two things that keep a project on time.

• Brief: give accurate references, sizes, intended use and deadlines before work starts. Work based on a wrong brief is not my mistake.
• References: only send images you have the right to share. You are responsible for logos, photos or characters you ask me to include.
• One contact person: for businesses, one person gives feedback and approvals.
• Channels: official communication is by email (info@mjfird.com), the order page on mjfird.com, or the Fird Studio Discord server. Agreements made elsewhere must be confirmed in one of these.
• My reply time: within 2 working days, usually faster.
• Respect: abusive or threatening messages end the order under section 7.
• No generative AI: I don't use generative AI to create final artwork. Every piece is drawn by hand, digitally.

Use your own name and email, and keep one account per person. You are responsible for anything done with your login.

• Don't misuse the site: no spam, scraping, attacks, fake orders, or harassment of anyone through it.
• I may suspend or close an account that breaks these terms. I will tell you by email why, and you can reply to dispute it. Paid orders already in progress are finished or refunded under section 7.
• All artwork on mjfird.com belongs to me or to the clients named with it. Don't download, repost or use it without permission.

My total liability for any order is limited to the amount you paid for that order.

• Indirect losses: I'm not liable for lost income, lost business or other indirect losses from using the site or a finished piece.
• Your use of the work: you are responsible for how you use the delivered files, including any trademarks, characters or third-party material you asked me to include.
• Force majeure: delays caused by events outside my control (illness, natural disaster, power or internet outages, platform shutdowns) pause the timeline. If a delay lasts over 30 days, either side may cancel under section 7.
• Disputes: we first try to settle any problem by talking for 14 days. If that fails, either side may go to mediation or to court.
• Governing law: these terms follow the laws of the Republic of Indonesia. Courts in Semarang (Pengadilan Negeri Semarang) have jurisdiction.
• Liability that cannot legally be limited, including consumer rights under Indonesian law, is not affected.

How personal data is collected and used is covered in the privacy policy.

Questions about this page, an order, or your data go to one place.

• Studio: FiRD Creative Studio, operated by Mohammad Jamaluddin Firdaus (M.J Fird), Semarang, Indonesia
• Email: info@mjfird.com
• Contact form: mjfird.com/contact
• Socials: Instagram @m.j.fird · X @MJFird · Behance /FiRD

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